Core Requirements ISO 9001:2000 Quality Systems Internal Quality System Auditing Building Effective Teams Cost of Poor Quality Project Management Strategic Planning Essential Skills for the Modern Supervisor Continuous Improvement Methods Completion Requirements (electives - select any three) Corrective and Preventive Actions Optimizing the Customer Experience Holding Effective Meetings 5S and Visual Controls Leading the Change Process Value Stream Mapping Lean Operations Strategic Communication for Effective Organizational Change Certificate Program Application
Eastern Michigan University Center for Quality 2000 Huron River Drive, Suite 101 Ypsilanti, MI 48197 Barbara Hopkins, Director
