Seminar Content
Overview of Benchmarking

• Business Trends
• The Modern Competitive Environment
• Competitive Advantage
• Business Strategy
• Benchmarking Categories
• Benchmarking Models

Benchmarking Foundation

• Benchmarks vs. Benchmarking
• Process Management
• Systems Management
• Modern Quality Management Systems
• The Eight Quality Management System Principals

Planning and Organizing

• Key Business Processes
• Core Competencies
• Critical Success Factors
• Choosing the Benchmarking Project
• Identifying Study Customers
• Obtaining Management Support
• Selecting and Organizing the Team

Analyzing Current Processes

• Defining the Process
• Mapping the Process
• Verifying Performance
• Narrowing the Scope

Researching and Identifying Benchmarking Partners

• Determining the Benchmarking Level
• Seeing What’s Available
• Collecting Information
• Screening Potential Partners
• Making Initial Contact

Performing the Benchmarking Study

• Pre-visit Research
• Visit Preparation
• Conducting the Visit
• Post-Visit Activities

Data Analysis and Reporting

• Data Review
• Data Analysis
• The Benchmarking Report

Implementing the Changes

The Benchmarking Mindset

• Local Benchmarking for Best Practices

To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926