Benchmarking

Benchmarking is a continuous improvement tool that will help your company recognize and measure against best practices found in your industry. This seminar assists you with organizing and conducting a benchmarking study.

Seminar Content
Overview of Benchmarking

  • Business Trends
  • The Modern Competitive Environment
  • Competitive Advantage
  • Business Strategy
  • Benchmarking Categories
  • Benchmarking Models

Benchmarking Foundation

  • Benchmarks vs. Benchmarking
  • Process Management
  • Systems Management
  • Modern Quality Management Systems
  • The Eight Quality Management System Principals

Planning and Organizing

  • Key Business Processes
  • Core Competencies
  • Critical Success Factors
  • Choosing the Benchmarking Project
  • Identifying Study Customers
  • Obtaining Management Support
  • Selecting and Organizing the Team

Analyzing Current Processes

  • Defining the Process
  • Mapping the Process
  • Verifying Performance
  • Narrowing the Scope

Researching and Identifying Benchmarking Partners

  • Determining the Benchmarking Level
  • Seeing What’s Available
  • Collecting Information
  • Screening Potential Partners
  • Making Initial Contact

Performing the Benchmarking Study

  • Pre-visit Research
  • Visit Preparation
  • Conducting the Visit
  • Post-Visit Activities

Data Analysis and Reporting

  • Data Review
  • Data Analysis
  • The Benchmarking Report

Implementing the Changes

The Benchmarking Mindset

  • Local Benchmarking for Best Practices

To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926


 
   


Eastern Michigan University
Center for Quality

103 Boone Hall
Ypsilanti, MI 48197
Barbara Hopkins, Director


Phone: (734) 487-2259
Toll Free: (800) 932-8689
Fax: (734) 481-0509

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