ISO 9001: 2000 Quality Systems

ISO 9001: 2008 is based on the process approach – establishing, maintaining and continually improving the processes in your business. Learn how to use the standard to develop a quality system that aligns with your key business processes to drive improvement throughout your organization.

Seminar Content
Overview
The Purpose of a Quality Management System
The International Organization for Standardization
The ISO 9000 Series
The Process Model
The ISO 9001: 2008 Standard
The Process Approach
Why the Process Approach?
The Eight Quality Management System Principles
The Benefits of a Quality Management System
The ISO Philosophy
Scope and Applicability

Quality Management System
General Requirements
Documentation Requirements

Management Responsibility
Management Commitment
Customer Focus
Quality Policy
Planning
Responsibility, Authority and Communication
Management Review

Resource Management
Provision of Resources
Human Resources
Infrastructure
Work Environment

Product Realization
Planning for Product Realization
Customer-related Processes
Design and Development
Purchasing
Production and Service Provision

Measurement, Analysis and Improvement
General
Monitoring and Measurement
Control of Nonconforming Product
Analysis of Data
Improvement

To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926