Seminar Content
Overview of ISO 9001: 2000
The Purpose of a Quality Management System
The International Organization for Standardization
The ISO 9000 Series
The Process Approach
Why the Process Approach?
The Eight Quality Management System Principles
The Benefits of a Quality Management System
The ISO Philosophy
Scope and Applicability

Quality Management System
General Requirements
Identifying Key Processes
Summary of Key Changes

Management Responsibility
Quality Policy and Objectives
Internal Communication
Management Review
Summary of Key Changes

Resource Management
Human Resources
Infrastructure
Work Environment
Summary of Key Changes

Product Realization
Planning
Determining Customer Expectations
Customer Communications
Design and Development
Purchasing
Product and Service Realization
Control of Monitoring and Measuring Devices
Measurement, Analysis and Improvement
Monitoring and Measurement
Controlling Nonconforming Product
Analysis of Data
Continual Improvement
Corrective Action
Preventive Action
Summary of Key Changes

Who Should Attend
Managers, team leaders and others involved directly in the design, evaluation or maintenance of a quality system based on ISO 9001, ISO/TS 16949 or QS-9000.

Prerequisites
Basic understanding of ISO 9001, ISO/TS 16949 and/or QS-9000 requirements.

Related Seminars
QS-9000 Quality System Requirements
Internal Quality System Auditing
Identifying and Mapping your Key Business Processes

Each participant will receive a comprehensive manual and a Certificate of Completion at the close of the seminar.