Internal Quality System Auditing

Cost: $595 Location: EMU-Livonia, Michigan Date: May 18-19, 2010 Quantity:

This activity-based seminar provides the participants with the skills needed to successfully plan and conduct process-based audits to the ISO 9001: 2008 quality system standard and its sector-specific variations.

Seminar Content
ISO 9001: 2008 and the Process Approach to Quality Management

• Process defined
• The Process Approach
• Process Management

Overview of ISO 9001: 2008 and ISO/TS 16949: 2009

Introduction to Quality System Auditing

• Terms and Definitions
• Audit Types
• Why Audit?
• Overview of the Audit Process

Phase I - Audit Planning

• Audit Scope and Objectives-Selecting the Processes to be audited
• Selecting the Audit Team
• Identifying and Collecting Information
• Planning the Audit Strategy Using the Process Approach
• The Audit Plan

Developing the Audit Checklist

• Review of the Process Audit Checklists

Phase II - Audit Execution

• The Opening Meeting
• Interviewing Skills
• Managing Conflicts
• Audit Techniques
• Sampling
• Documenting Observations
• Summarizing Audit Findings
• Team Meetings
• The Closing Meeting

Phase III - Audit Reporting

Phase IV - Verification of Audit Corrective Actions

To request a quote for on-site training, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926