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Internal Quality System Auditing
This activity-based seminar provides the participants with
the skills needed to successfully plan and conduct process-based
audits to the ISO 9001: 2008 quality system standard and its
sector-specific variations.
Seminar Content
ISO 9001: 2008 and the Process Approach to Quality
Management
- Process defined
- The Process Approach
- Process
Management
Overview of ISO 9001: 2008 and ISO/TS 16949: 2009
Introduction to Quality System Auditing
- Terms and Definitions
- Audit Types
- Why Audit?
- Overview of the Audit Process
Phase I - Audit Planning
- Audit Scope and Objectives-Selecting
the Processes to be audited
- Selecting the Audit Team
- Identifying and Collecting Information
- Planning the Audit Strategy Using the
Process Approach
- The Audit Plan
Developing the Audit Checklist
- Review of the Process Audit Checklists
Phase II - Audit Execution
- The Opening Meeting
- Interviewing Skills
- Managing Conflicts
- Audit Techniques
- Sampling
- Documenting Observations
- Summarizing Audit Findings
- Team Meetings
- The Closing Meeting
Phase III - Audit Reporting
Phase IV - Verification of Audit
Corrective Actions
To request a quote for on-site training, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926
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