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Essential Skills for the Modern
Supervisor
A high-performance organization requires dynamic leaders who
can fully develop the potential of the firm’s most valuable
assets – its colleagues. In this two-day seminar, participants
will explore their roles and how they relate to the needs
of the modern organization through the use of multiple small
group activities.
Seminar Content
The Modern Business Environment
- The Competitive Environment
- The New Employee Demographics
Modern Supervisory Roles
- Coach
- Role Model
- Teacher
- Motivator
- Team Leader
- Behaviors
- DiSC Personal Profile
Supervisors’ Work
- Developing Colleagues
- Motivating, Colleagues
- Planning and Controlling
- Leading
- Problem Solving
Communication Skills for Team Leaders
- The Communication Process
- Active Listening
- Developing your Listening Skills
Supportive Communication
- Empathetic Listening
- Barrier Modes of Listening
- Expressing Yourself Assertively
- Managing Conflict
Conducting Effective Team Meetings
Specific Performance Problems
- Not Meeting Standards
- Absenteeism
- Excessive Tardiness
- Attitude Problems
- Anger
- Insubordination
- Religious Affiliation Needs
- Family Problems
- Alcoholism
- Drug Abuse
- Sexual Harassment
- Workplace Violence
Tips on Correcting Performance Problems
Reasons for Performance Problems
Who Should Attend
Result-oriented managers, supervisors, team leaders and support
personnel.
Related Seminars
See on-site seminars
Conducting Effective Meetings
Benchmarking
Managing Time Effectively
Building High Performance Teams
Seminar
Fee: $795
All meals, excluding dinner, are included.
Each participant will receive a comprehensive
manual and a Certificate of Completion at the close of the
seminar.
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