Essential Skills for the Modern Supervisor

A high-performance organization requires dynamic leaders who can fully develop the potential of the firm’s most valuable assets – its colleagues. In this two-day seminar, participants will explore their roles and how they relate to the needs of the modern organization through the use of multiple small group activities.

Seminar Content
The Modern Business Environment

• The Competitive Environment
• The New Employee Demographics

Modern Supervisory Roles

• Coach
• Role Model
• Teacher
• Motivator
• Team Leader
• Behaviors
• DiSC Personal Profile

Supervisors’ Work

• Developing Colleagues
• Motivating, Colleagues
• Planning and Controlling
• Leading
• Problem Solving

Communication Skills for Team Leaders

• The Communication Process
• Active Listening
• Developing your Listening Skills

Supportive Communication

• Empathetic Listening
• Barrier Modes of Listening
• Expressing Yourself Assertively
• Managing Conflict

Conducting Effective Team Meetings

Specific Performance Problems

• Not Meeting Standards
• Absenteeism
• Excessive Tardiness
• Attitude Problems
• Anger
• Insubordination
• Religious Affiliation Needs
• Family Problems
• Alcoholism
• Drug Abuse
• Sexual Harassment
• Workplace Violence

Tips on Correcting Performance Problems
Reasons for Performance Problems

To request a quote, contact:
Elena O'Connor, On-site Programs
Phone: (734) 487-4926