Cost of Poor Quality

A powerful one-day seminar that focuses on methods for identifying, collecting and analyzing poor quality costs, and the steps needed to minimize those costs to create more bottom-line profit.

Seminar Content
Cost of Quality (COQ) Concepts

• COQ History
• Quality and Productivity
• The Three Sources of Cost Reduction
• COQ Goal
• COQ Management
• The Dynamic Cost of Quality Model
• Avoiding the Problem of Having "Perfect Data"

Implementing a COQ System

• Management Involvement
• Determining the Scope of COQ
• Brainstorming COQ Components
• COQ Tracking Codes
• The COQ Structure
• Cost Collection Strategy
• Cost Reduction Teams
• COQ Reporting

Management Review and the COQ

• The Management Review
• Team Problem Solving: Manufacturing and Systems
• Pareto Charts
• Trend and Goal Analysis
• Problem Resolution Report
• Verification Over Time

To request a quote, contact:
Beth Stoner, On-site Programs
Phone: (734) 487-8285