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Manager of Continuous Improvement Certificate Program
(10 day Course)
 Course Content
Introduction to Quality System Basics
Quality System Basics is designed as an overview of key concepts that are used in any robust quality management system. The content covered in this course will provide you with tools and tips to improve your organization. Topics include; ISO 9001:2008, ISO/TS 16949, Process FMEA, Problem-solving Methods, Mistake-proofing, Layered Audits, and Standardized Work.
Cost of Poor Quality
The Cost of Poor Quality is a key component of an effective continuous improvement program. It provides senior management with quantitative information for directing limited resources towards the critical areas that need to be addressed. This course will introduce students to the key concepts and provide a proven approach for the successful implementation of a program including cost reduction projects. The course emphasis will be on the practical aspects with a minimal amount of theory.
- Identify the main quality cost categories and the types of costs associated with each, both visible and hidden
- Identify the key steps to sell, pilot and implement a formal Cost of Poor Quality program
- Undertake the various activities required to deliver cost reduction projects
Essential Skills for Leading at All Levels
A high-performance organization requires dynamic leaders who can fully develop the potential of the firm’s most valuable assets – its people. Participants will explore their roles and how they relate to the needs of the 21st Century organization through the use of multiple individual and small group activities.
- The 21st Century organizational environment
- Leading vs. Managing
- Valuing differences
- Three elements of a mid-level leader’s work
- Leading and motivating people
- Organizing and managing work and projects
- Contributing to a high-performance workplace
- Time management and productivity
- Effective communication
- Interviewing and hiring
- Leading yourself
Building Effective Teams
The ability to build and implement effective teams is essential to an organization’s success. This program defines a strong process for building high-quality, high performance teams. Learn to apply the basic skills needed to implement a successful team in any organization.
- The role of teams in the 21st Century organization
- Types of teams
- Key elements of a successful team
- Defining the team’s purpose and mission
- Developing a team charter
- Identifying key stakeholders
- Your role – what do you bring to the team?
- Stages of team development
- Conducting effective meetings
- Team communication
Team Problem-solving
Learn a thorough approach to achieving high-impact team problem-solving. Participants gain hands-on experience through a case study workshop applying the Eight Step problem-solving methodology.
- Step 1: Problem and Team Selection
- Step 2: Analyze the Process: Problem Description
- Step 3: Select and Verify a Short Term Solution
- Step 4: Identify and Verify Root Cause
- Step 5: Select and Verify a Long Term Solution
- Step 6: Gain Management's Support and Implement the Solution
- Step 7: Standardize the Management Process
- Step 8: Congratulate the Team
Project Management
Learn how to produce high quality results, on-time and on-budget, by managing effective projects using high performance project teams.
- Characteristics of a Successful Project
- Major Project Phases
- Project Performance – Quality, Cost and Timing
- Defining Project Outcomes
- Identifying Project Team Members
- Introduction to Microsoft Project
- Basic Fundamentals of MS-Project 2007
- Resource Planning
- Critical Path
- Estimating Costs
Strategic Planning
Participants will learn a powerful framework and the analytical tools to develop strategic plans in the short timeframes required by our fast-moving world.
- Purpose and Principles of Strategic Planning
- Strategic Planning Models
- Three Elements of an Effective Strategic Plan
- Effective Use of Data in the Strategic Planning Process
- Eight-Step Strategic Planning Process
- Prepare
- Articulate Mission, Vision and Organizational Values
- Review Strategic Position
- Develop Strategic Objectives and Key Performance Indicators
- Create Action Plans
- Identify Next Actions
- Communicate and Implement
- Hold Everyone Accountable
- Building in Organizational Agility
Continuous Improvement Methods
Continuous Improvement Methods introduces the student to a variety of approaches to continual improvement. Focus will be on establishing, guiding and managing continuous improvement initiatives in any organization.
- Identifying the Key Business Processes
- Selecting Metrics and Setting Improvement Goals
- Leading and Lagging Indicators
- Measuring Key Processes
- Histograms, Trend Charts, Paretos, Fishbone, 5 Whys
- Aligning Process Metrics with Strategic Goals
- Developing Process Criteria to Ensure Performance
Lean Operations with 5S
This course provides an overview of Lean fundamentals. Experience how to identify and eliminate waste and prepare to begin the Lean journey in your own organization. Each of the essential Lean tools will be presented, and students will learn how they work together to reduce costs, improve processes and delight customers.
- Lean Basics
- Creating a Lean Culture
- Standardized Work
- Identification of Best Practices
- 5S: Organizational Housekeeping
- Flowing Work
- Workplace Layout
- Cells and Continuous Flow
- Pull Systems and Kanban
- Visual Management
- The Concept of Kaizen
- Sustaining the Gains
Value Stream Mapping and Process Mapping
Discover this powerful tool related to a lean operation using techniques that will improve the efficiency, quality and cost of a value stream. Learn to define and identify value streams for analysis, how to map the current state, and how to create a future state to improve the processes in your organization.
- What is a Value Stream?
- Benefits of Value Stream Mapping
- Developing a Current State Map
- Creating a Future State Map
- Identifying Action Items
Pulling it all together!
The final day of the Certificate Program will focus on revisiting and applying all of the tools and techniques covered during the program by using case studies and workshops to reinforce concepts and ensure a solid understanding of the full curriculum.
For more information, contact:
Elena O'Connor
Phone: (734)487-4926
eoconnor@emich.edu
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