Quality Manager Series

This program provides participants with TQM principles, techniques, tools and skills for on-the-job application useful in a wide range of businesses and organizations. Let EMU help you to understand quality standards and concepts in order to implement organizational assessments, and maintain customer satisfaction and focus. You will learn to manage projects supporting strategic objectives and motivate human resources in the support of organizational goals.

Core Requirements
Quality System Basics (QSB) OR
ISO/TS 16949:2002 Quality Systems
Internal Quality System Auditing
Building Effective Teams
Cost of Poor Quality
Project Management
Essential Skills for the Modern Supervisor
Continuous Improvement Methods

Completion Requirements
(electives - select any three)
Advanced Quality Planning (AQP)
Corrective and Preventive Actions
Failure Mode and Effects Analysis (FMEA)
Layered Process Audits
Lean Operations
Measurement System Assessment (Gage R&R)
Related Core Tools
Supplier Quality Management
Value Stream Mapping

Certificate Program Application