Quality Manager for Service

Core Requirements
Quality System Basics (QSB)
Cost of Poor Quality
Project Management
Strategic Planning
Essential Skills for the Modern Supervisor
Continuous Improvement Methods

Completion Requirements
(electives - select any three)
Building Effective Teams
Corrective and Preventive Actions
Internal Quality System Auditing
Layered Process Audits
Lean Operations
Value Stream Mapping

Certificate Program Application



 
   


Eastern Michigan University
Center for Quality

103 Boone Hall
Ypsilanti, MI 48197
Barbara Hopkins, Director


Phone: (734) 487-2259
Toll Free: (800) 932-8689
Fax: (734) 481-0509

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